If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return eligibility
Customers may request a return within 30 days from the date of delivery. To qualify for a return:
- Items must be unused, unworn, and in their original condition
- Products must be returned in the original packaging
- Proof of purchase or order confirmation may be required
We reserve the right to refuse returns that do not meet these conditions.
Non-returnable items
The following items may not be eligible for return:
- Used or damaged products caused by customer handling
- Items returned without original packaging
- Final sale or clearance items where applicable
- Customized or personalized products
Refund process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method
- Refund processing may take up to 10 working days
- Processing times may vary depending on your payment provider or bank
Shipping fees and additional charges are generally non-refundable unless the return is due to our error or a damaged item.
Return shipping
Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping method, as Tavyroa is not responsible for lost return shipments.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will work to resolve the issue promptly.
Return address
Return packages must only be sent to the return address provided by our customer support team. Please do not send returns without prior authorization. To request return instructions and the correct return address, please contact us through our contact page.
Company information
Tavyroa is an online store dedicated to offering selected quality toy products designed to inspire creativity, learning, and joyful play experiences for children and families. We are committed to providing reliable customer service and a smooth shopping experience for every customer.
Contact us
If you have any questions regarding returns or refunds, please contact us through our contact page or email [email protected].
Thank you for shopping with Tavyroa.